How MED Miami collects, uses, shares, and protects your information.

Depending on how you use our services, we may collect:

• Identifiers and contact details such as name, email address, phone number, mailing address, and date of birth.
• Account information such as login credentials and account activity on the patient portal.
• Health information such as intake questionnaire responses, medical history, medications, and information exchanged with your care team. Health information is handled in accordance with HIPAA and our Notice of Privacy Practices.
• Identity verification data such as a government ID or photo, used to confirm who you are before care.
• Payment information processed by our payment processors; we do not store full card numbers.
• Device and usage information such as IP address, browser type, pages viewed, and cookies used to operate and protect the site.
• Support communications such as emails you send to our support team.

• Provide, coordinate, and support the services you request.
• Verify identity, eligibility, consent, and service location.
• Support licensed clinician evaluation and pharmacy fulfillment.
• Process payments, refunds, renewals, and customer support requests.
• Send service communications and, with your consent where required, marketing communications you can opt out of at any time.
• Protect security, prevent fraud, and meet legal obligations.
• Improve the service using deidentified or aggregated information.

We share personal information only as needed to operate the service:

• With the independent licensed clinicians of Beluga Health, P.A. who provide your care.
• With The Pharmacy Hub, the licensed pharmacy that fills and ships your prescriptions.
• With Bond Healthcare Technologies, Inc., which operates our telehealth platform, patient portal, and checkout, and with our payment, identity verification, shipping, analytics, and support vendors, under appropriate contractual protections, including business associate agreements where required.
• With authorities when required by law, subpoena, or to protect rights and safety.
• In connection with a corporate transaction such as a merger or acquisition, subject to this policy.

We do not sell your personal information, and we do not use identifiable health information for third-party advertising.

We use cookies and similar technologies to keep the site working, remember preferences, and measure site performance. We may use analytics tools and advertising pixels on our marketing pages to understand how visitors find us and to measure our advertising. These tools receive only general browsing events on marketing pages; they never receive your intake answers, your messages with your care team, or any other health information, and we do not place advertising pixels inside the patient portal.

You can control cookies through your browser settings; disabling some cookies may limit site functionality. Where required by law, we ask for your consent before setting non-essential cookies.

We use technical, administrative, and physical safeguards appropriate to the sensitivity of the information we hold, including encryption in transit and HIPAA-compliant systems for health information. No method of transmission or storage is completely secure.

We retain personal information for as long as needed to provide services, comply with legal and medical record retention requirements, resolve disputes, and enforce agreements.

Depending on your state, you may have rights to access, correct, delete, or receive a copy of your personal information, to opt out of marketing, and to appeal a decision about a request. Rights related to health information are described in our HIPAA Notice of Privacy Practices.

To exercise any right, contact our privacy contact at hello@medmiami.org or by mail at Med Miami, LLC, 2460 SW 56th Ave, West Park, FL 33023. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date. Material changes will be communicated as required by law.

Med Miami, LLC
2460 SW 56th Ave
West Park, FL 33023
hello@medmiami.org
medmiami.org